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Delivery and Installation

Our company provides delivery and installation services for our products throughout the United Kingdom. Please note that delivery fees and times may vary depending on your location and the product you choose.

We offer transportation services for our complete pool sets, enclosures, and heat pumps, which are already included in the product price.  Please also note that unloading is not included in the delivery price. Our shipping partners include DHL and freight forwarding agencies.

Please be aware that some pools, enclosures may have weight and dimension restrictions, which can affect cost and delivery time. If such restrictions apply, we will contact you to discuss alternative delivery options.

For our pool and enclosures, we offer optional on-site assembly services if needed for additional price.

Delivery Times:

- Standard delivery: 4-18 weeks

- Express delivery: Available

Shipping within the United Kingdom is free for orders over £60 (inc VAT). Orders below £60.00 (inc VAT) Delivery: £6.99 Our shop system automatically calculates shipping costs for the UK, which will be displayed during checkout. For urgent orders, we also offer express shipping options.

In cases where items are not in stock or are special orders, delivery times may be longer.

All chemicals must be signed for by someone aged 18 or older.

If your billing address is different from the delivery address, you can provide the latter separately in the order form. We will accommodate the delivery address if possible under contractual conditions.

Once you have selected your complete pool set or pool enclosure, we will inform you of the exact delivery date and provide the precise time about a week before delivery. Our team will reliably organize the transport of your dream pool, ensuring it arrives on the agreed delivery date with one of our specialized transporters.

Please note that delivery times may vary due to weather conditions, road congestion, and other factors. After placing your order, we will contact you to confirm the delivery date and provide delivery details.

We cannot be held responsible for lost items if your delivery instructions have been passed to our courier. For larger orders such as heat pumps, wooden pools, or pallet services, please ensure an able-bodied person is present to assist with the delivery.

If our couriers attempt delivery twice without success, you will need to collect the goods from the local depot or pay a re-delivery charge. If the goods are returned to us undelivered, additional charges will apply for return and re-delivery.

Pickup Option:

We also offer a pickup option for customers who prefer to collect their orders themselves. Our warehouse is located at 10 Oakhurst Gardens, Prestwich Manchester, England, M25 1JQ  Please contact us for pickup details.

Carefully Inspect Your Delivery:

Essential Information

Before signing for your delivery, it is strongly recommended that you inspect the package, as signing indicates the goods were received undamaged. If you cannot inspect the package before signing, you must sign as UNCHECKED, or if the package is damaged in any way, sign as DAMAGED. We cannot claim from our couriers for any damaged items not signed for as DAMAGED, and Aquinium cannot process claims for damaged goods. Ensure all products within the packaging are thoroughly inspected upon delivery, including any accessible internal parts.

If you accept a damaged package assuming the goods inside are undamaged, carefully open the packaging and inspect the contents. If you decide not to accept the item, carefully close and seal the packaging, refuse the delivery, and ensure it is noted as damaged. If you accept the package, please take photographs of the damaged consignment and its packaging, and send them to us within 72 hours of delivery to enable us to make a claim against the courier. Claims cannot be made after this period.

If you sign for a delivery and later discover damage (after 72 hours), neither we nor our couriers will accept liability. In this case, you must return the item at your expense for inspection and a repair quote. If you choose not to repair the item, we will hold it for 10 working days before disposal. If you want the item returned, you will be informed of the return cost, and upon payment, the item will be sent back to you.

By completing your order, you agree to adhere to these instructions, inspect your delivery, and sign for it as either OKAY, UNCHECKED, or DAMAGED. If you sign for your goods as DAMAGED, you must notify us by email at within 72 hours.

Reporting Missing or Incorrect Items:

If you find an item missing or incorrect upon receiving your order, you must notify us within 72 hours of delivery. Please verify that all parts are included before signing the delivery note, or sign as PARTS MISSING.

Out of Stock Items:

If an item is out of stock, we will backorder it for you. You will be contacted with the option to cancel your order if you would rather not wait.

Tax Charges:

A 20% VAT is added to orders made from the UK or the European Union. All prices displayed on our website include VAT unless otherwise stated. For special order items imported directly from overseas suppliers, any import duty is your responsibility and not included in the purchase price.

Additional Charges:

Additional charges may apply for delivery in the Highlands and Ireland.

Delivery Zones:

- Zone 1: London and surrounding areas (postal codes: SW, SE, NW, NE, W, E, EC, WC)

- Zone 2: Southeast England (postal codes: BR, CR, DA, EN, HA, IG, KT, RM, SM, TW, UB)

- Zone 3: Southern and Southwest England (postal codes: AL, BA, BH, BN, BS, CT, GU, HP, LU, ME, MK, OX, PO, RG, RH, SG, SL, SO, SP, SS, TN, WD)

- Zone 4: Northwest and Northeast England (postal codes: BB, BD, BL, CA, CB, CH, CO, CW, DE, DH, DL, DN, FY, GL, HD, HG, HU, HX, IP, LA, LE, LN, LS, M, NE, NG, NN, PE, PR, S, SK, SR, ST, SY, TS, WA, WF, WN, WR, WS, YO)

Please note that some areas of Scotland, Northern Ireland, the Isle of Man, and the Isle of Wight may incur extra carriage charges.

We strive to provide our customers with the most advantageous delivery terms and guarantee the quality of our pools. If you have any questions or suggestions, please do not hesitate to contact us.